Intercultural training and coaching
New Amsterdam provides training & coaching services regarding cross-cultural business conduct for working across borders, and specifically for US or EU market entry. Through its extensive work experience in cross-cultural settings, the staff of New Amsterdam Trade & Consultancy has established expertise in designing and providing cross-cultural training sessions (custom-made or generic), and provides guidance and coaching to multinational companies in international merger and acquisition processes, as well as smaller firms with the desire to improve their cross-cultural business communication skills.
Objectives for cross-cultural training sessions span the following topics:
- Improve skills for working in international teams consisting of a multi-cultural mix of colleagues, and understanding its dynamics
- Exchange insights and ideas on how to work together to improve international cooperation
- Raise awareness of the existence of cultural differences and the effects of behavior on colleagues and clients with a different cultural background
- Gain insight into the diverse cultural differences of countries, related to the work environments of the participants
- Making working with time differences work
- Learn to recognize and work with different communication patterns
- Obtain ‘bridging’ skills: learn to detect colleague’s key motivators, to understand more effectively what he/she intend and reach a balanced situation and end result
As an introduction, some differences in perception of communication between Americans and Dutch business people…
What Americans Say ... What Americans Mean ... What the Dutch Understand ... Very interesting I do not agree with you / I don't believe you They are impressed I hear what you say I disagree and don't think we should discuss this further He/She accepts my point of view O, by the way... The primary purpose of our discussion is This is not very important Can we consider other options I do not like your idea They have not decided yet I will think about it It is a bad idea, I will most definately not do it They think it is a good idea: let's keep on developing it I am sure it's my fault It is your fault It was their fault That is an original point of view You must be crazy They like my ideas! You will get there eventually You don't stand a chance Keep on trying; they agree, I’m heading in the right direction